Greenlight

HCU Account: if you are prompted to verify your account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your account within 1-2 business days. To verify your account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify.
 
If you do not see these deposits within 3 business days, please contact your HCU directly and have them take a look at the status of your account. Once you complete verification, the 2 micro deposits will be removed from your account to offset the deposit amounts.
 
Debit Card: Once you add your account as a funding source and make your initial funding load, you should see 2 transactions on your check card/debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card.
 
If you do not see these transactions within 4 business days, please contact HCU directly and have them take a look at the status of your account.

When your child’s card arrives, follow these simple steps to activate it right away:

1. Open your Greenlight app. From your Parent Dashboard, you should see a notification prompting you to activate your child’s card.
2. Tap on the notification and input the card’s expiration date in the app to activate it.
3. Next, visit your child’s dashboard by clicking their square at the top of your Parent Dashboard.
4. Select “Manage Card” then “Set debit card PIN.” After the PIN is set, your physical card is activated and ready to use!

We have made it super easy to check your child's spending history.

1. Navigate to your child's dashboard.
2. Click on the Spending tile.
3. At the top right, click on "History."

You then have the ability to filter the view to see spending history for the last 30 days, 90 days, or 12 months as well as grouping transactions by stores.

We support kids and grownups of all ages. No minimum (or maximum) age here. The Primary must
be at least 18 years old and a U.S. resident.

The monthly fee is $4.99 but this is waived for Heartland Credit Union members when they link their HCU account as the funding source for the Greenlight account.

Note:  Greenlight may charge other fees such as for ATM withdrawals, card customization, card replacement and other product upgrades that are not waived as part of the HCU member benefit.  Other third-party charges may apply. 

Members are encouraged to review all fees and terms related to the service at Greenlight.com before enrolling.

Once existing Greenlight customers add their Heartland Credit Union account as a funding source, they can reach out to Greenlight customer service by calling (888) 483-2645 or texting (404) 974-3024 and request to be added to the Heartland Credit Union partnership program.

Greenlight is a Mastercard debit card not a credit card. There is no extension of credit or effect on credit score.  The debit cardholder can only spend what has been transferred to them. 

After completing registration or requesting a replacement card, your debit card will arrive within 7-10 business days. If you would like to expedite your shipping for your card to arrive within 2-3 business days, you can call our customer service team at 888-483-2645 within 12 hours of signing up. You can request to have your shipping expedited for a one-time fee of $24.99.

Yes, as soon as you sign up for Greenlight, the Greenlight debit card details can be added to Apple Pay or Google Pay* to tap and pay in an instant.

*Subject to Apple Pay and Google Pay age requirements. 

Members may open up to 5 cards for their family members.

Any questions related to the Greenlight service or debit card can be directed to the Greenlight service center by calling 1-888-483-2645.

Text Greenlight Support: (404) 974-3024
Call Greenlight Support: (888) 483-2645
Email Greenlight Support: support@greenlight.com 

Greenlight Cardholder Agreement